Sometimes you may lose the time spent on a task. If this happens, please follow these steps:


Trial client

  • Press "Help me" on the task and tell us about the issue

Paid client
  • If you lose the time spent on a task for a paid client then you can manually add the time yourself. 
  • Start your timer, let it run for a second or two, click 'log timer' and you will see a drop down option where you can manually select an amount of time:


It's important that the timer is used on all tasks and that the above steps are only followed if there has been an error.