Time etc Assistant Support

Your Tasks and Task Page Issues 34

• What is an "Opportunity"?
• To accept or decline "opportunities"
• When can I work on my tasks?
• My client has sent a task that I do not want to work on
• What does it mean when a task has a green box around it?

View all 34

Your Task Timer 6

• Basic Guide to Using Your Timer
• Why do I need to use the timer?
• Can I log the timer multiple times on one task?
• I have completed a task but no time has been added to it
• What should I do if I lose the time spent on a task?

View all 6

Can I communicate with my client outside of the portal? 1

• Can I communicate outside of the Time etc portal?

Initial Contact With Your Client 4

• Suggested example - How to introduce yourself to clients for the first time? (pre-task)
• How can I communicate with Time etc clients?
• Introductory Phone Call
• Taking over from another VA - Example Introduction

Hearing Back From Your Client 3

• Example: I haven't heard from my client for a while
• Quiet Clients
• What should I do if I haven't heard back from the client?

Updating Tasks For Your Client 4

• Example of what to write when acknowledging a task
• What should I do if I can't complete a task within the client's deadline?
• Example: How to communicate with a Trial User when their allocated time is used and the task is not complete
• What is a progress update and why is it important?

Working With Your Clients and Client Information 16

• What is a trial client and what is a paid client or member?
• When is my clients bill date?
• How do I know how many hours my client has left?
• What happens when my client is out of funds?
• How do I access an email address set up by my client via Time etc

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Expenses incurred whilst working with your client 1

• I'm travelling to visit my client - how can I make sure my costs are covered

Questions your client may ask about how Time etc works. 3

• How do Time etc handle confidentiality?
• Do my unused hours roll over?
• What is my bill date?

Important Information when Starting as a Freelance VA through Time Etc 16

• Welcome to Time etc
• What is an "Opportunity"?
• How will I start working with clients?
• Trial clients and how to impress them
• Your initial phone call

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Setting Up Your Professional Profile 11

• What should I write for my professional profile?
• What is the skills section used for and why is it important?
• Please select your top 5 skills
• What email address should I use?
• Why do you need my Paypal address?

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Need to Know Information as a Freelance VA with Time Etc 14

• Thinking about working directly with your Time etc clients, outside of Time etc?
• Can I take on other freelance work outside of Time etc
• Virtual Assistant Substitution
• You're Leaving Time Etc - The Handover Process
• What should I do if I cannot work due to sickness?

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Communicating changes that affect your freelance work through Time etc 1

• How to I change my availability?

How to succeed on Time etc 13

• Introduce clients and see a 45% fee increase
• Top five things you can do to maximise your fees on Time etc, by Penni Pike
• Retaining clients - top tips to keep clients interested by Penni Pike
• It's not me, it's you by Penni Pike
• Quiet clients? It's important to stay in touch! by Penni Pike

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Working with Apple 2

• How to share an iCal Calendar
• My client has Pages and cannot view the document I formatted in Microsoft Word?

Working with Google 1

• Google Calendar

Suggested Tools to help you work 15

• Appointment Scheduling
• Accountancy Packages
• Bulk Texting
• Email Marketing/CRMs
• File Sharing

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Working with your Virtual Assistant 3

• How To Get Started with Your New Dedicated Virtual Assistant
• Taking care of your Social Media
• Do What You Love, Delegate the Rest!