Thinking as if you were your client
Something that has helped me hugely over the years is trying to think as if I was my client. Even back when I supported Richard Branson for 32 years, I would often think "What would Richard think about this?".
I've found that, by doing this, it helps me to impress my clients and ensure that I am providing the best possible service to them.
Here are some examples of how I think this way:
- How would I interpret this message if I were the client?
- Would I be happy with this work if I were the client?
- What kind of communication and attitude towards my needs would I expect if I was a client?
- What attributes would I look for in my perfect Virtual Assistant.
I'm always thinking about how I can help them, how I can make them happier and how I can improve their experience and in turn this really helps to build trust and to keep them coming back for my Virtual Assistant services!
Penni Pike, formerly assistant to Sir Richard Branson
