Time etc Assistant Support

Initial Contact With Your Client 4

• Suggested example - How to introduce yourself to clients for the first time? (pre-task)
• How can I communicate with Time etc clients?
• Introductory Phone Call
• Taking over from another VA - Example Introduction

Hearing Back From Your Client 3

• Example: I haven't heard from my client for a while
• Quiet Clients
• What should I do if I haven't heard back from the client?

Updating Tasks For Your Client 4

• Example of what to write when acknowledging a task
• What should I do if I can't complete a task within the client's deadline?
• Example: How to communicate with a Trial User when their allocated time is used and the task is not complete
• What is a progress update and why is it important?

Working With Your Clients and Client Information 16

• What is a trial client and what is a paid client or member?
• When is my clients bill date?
• How do I know how many hours my client has left?
• What happens when my client is out of funds?
• How do I access an email address set up by my client via Time etc

View all 16

Expenses incurred whilst working with your client 1

• I'm travelling to visit my client - how can I make sure my costs are covered

Questions your client may ask about how Time etc works. 3

• How do Time etc handle confidentiality?
• Do my unused hours roll over?
• What is my bill date?