Working With Your Clients and Client Information
All you need to know about your clients
Trial clients have signed up through our website and get a small amount of task time (usually 1 hour) for free to test us out before deciding to commit to a...
Fri, 24 Feb, 2017 at 4:39 PM
You can see when your client bills in the 'client' section on the portal. This is when they purchase their hours for the month. The client&...
Fri, 24 Feb, 2017 at 4:40 PM
Time etc client's have a "wallet" in their account that contains funds that they can spend on your Virtual Assistant services. When your cli...
Fri, 24 Feb, 2017 at 4:42 PM
Clients have a wallet that contains pre-purchased credit that they can use to pay for your services. When you see this warning it means that your client...
Fri, 24 Feb, 2017 at 4:45 PM
To view any emails sent to the new email address set up by your client simply go to your Time etc Inbox as normal and click on the client's name - a...
Fri, 24 Feb, 2017 at 4:45 PM
You can view the number of hours they have in their account by going to your my clients section. It will then display the number of hours they currently h...
Fri, 24 Feb, 2017 at 4:46 PM
Setting up an account with Lastpass is free and easy: LastPass
Fri, 24 Feb, 2017 at 4:47 PM
As a freelance Virtual Assistant, if you need your clients authorisation to speak on their behalf to a company i.e. changing a flight or cancelling an accou...
Fri, 24 Feb, 2017 at 4:47 PM
We recommend always logging all of the work you do in the Time etc platform by creating a task. This is so that we can guarantee the payment of your fees a...
Fri, 24 Feb, 2017 at 4:49 PM
Yes, this is completely fine. As a freelance Virtual Assistant we recommend communicating with your client however they prefer. That said, we always re...
Fri, 24 Feb, 2017 at 4:51 PM