Clients have a wallet that contains pre-purchased credit that they can use to pay for your services.
When you see this warning it means that your client is running low on funds - and we recommend that you considering pausing your work at this stage.
We take care of alerting the client by email that they are about to run out of pre-purchased funds.
Here are some steps we recommend following when you see that your client is out of funds:
Trial Client recommendations:
- Try sending the client everything you have been able to achieve in the time you had
- If the task isn't complete, we recommend that you advise how much longer will be needed to finish
- We'll let you know by email if they buy a plan and become a member
- See more about trial clients here
Paid client / Member
- We recommend telling the client that you've stopped work because they are out of funds
- We'll email you when the client has added more funds to their wallet
- See more about members here