Your Tasks and Task Page Issues

Why is there a calendar icon on the task?
This means that the client has linked their Google calendar! This tool is provided to you via the Time etc platform and allows you to insert events dire...
Fri, 24 Feb, 2017 at 3:39 PM
When I click "acknowledge this task" it takes me back to the same page?
This error usually occurs if the portal is being used on an internet browser which is not Google Chrome.  Try logging into your account using Google...
Mon, 8 Feb, 2016 at 1:43 PM
Why does my screen go dark when I click "Acknowledge this task" or try and log a timer?
Check that you're not blocking pop ups. If that doesn't work, try using the portal in a different browser - it works best in Google Chrome. ...
Sun, 7 Jun, 2015 at 2:56 PM
My client is out of balance - What should I do?
Is the amount of time to be logged correct?  Yes -  Log your timer No - Cancel and reset timer
Sun, 19 Apr, 2015 at 6:18 PM
How do I charge for sending an email?
If it is an email task, e.g. email management, then we recommend that create a task each week (e.g. Email Management week of 20th October) and log time to i...
Fri, 24 Feb, 2017 at 3:47 PM
How do I pay for an item on behalf of a client?
This is the advice that we give to our clients: It's easy to give your Virtual Assistant a virtual payment card. Your assistant will be able ...
Fri, 24 Feb, 2017 at 3:48 PM
What does budget reached mean?
When a client sends a task to their assistant, they have the option of setting a time limit.   If a client has set a time limit you will get a "time ...
Fri, 24 Feb, 2017 at 3:48 PM
I have reached the time given but haven't completed the task
We recommend: Do what you can in the time given Send the client everything you have been able to achieve in the time you had Advise how much longer ...
Fri, 24 Feb, 2017 at 3:49 PM
I've declined an available task but its still showing in my list?
If you select either of these options - I cannot start immediately I'm not available today Then the tasks will remain in your task list. Th...
Fri, 24 Feb, 2017 at 3:49 PM
Why has my client's task been sent to other assistants?
Your client can work with multiple freelance Virtual Assistants and can choose to send the same task to multiple assistants. 
Fri, 24 Feb, 2017 at 3:50 PM